Welcome to Colouringstor! We are committed to ensuring that you are fully satisfied with your purchases and aim to provide a smooth and transparent experience with our products. Please review our Returns and Refunds policy below.
Digital Product Policy
All products at Colouringstor are digital downloads, which means they are generally non-refundable due to the nature of digital content. However, we do offer refunds in specific cases as outlined below.
Refund Eligibility
We take pride in providing high-quality products. Refunds may be available under the following circumstances:
- Faulty or Defective Files: If a file is corrupted, incomplete, or has issues that prevent you from using it as intended, please reach out within 14 days of your purchase. We will work with you to resolve the issue, either by providing a replacement file or offering a full refund.
- Non-Downloaded Purchases: If you have not yet downloaded the item and wish to request a refund, please contact us within 14 days of purchase. We will gladly assist you with your request, provided no download activity has been recorded.
How to Request a Refund
To request a refund, please contact us at support@colouringstor.com and include the following information:
- Your order number
- The email address used for the purchase
- A description of the issue, along with any relevant screenshots (if applicable)
Once we receive your request, we will review it and respond with a resolution within 2–3 business days.
Important Information
- Downloaded Items: Once a digital item has been downloaded, it is generally considered final, as specified in our Terms and Conditions. Please ensure the product meets your expectations before completing your purchase.
- Exchanges: If a fault is found with your item, we will strive to provide a replacement file wherever possible, rather than issuing a refund.
Thank you for your understanding and for choosing Colouringstor. We are here to help with any questions or concerns about your purchase.